Terms and Conditions
This site organizes and distributes manufacturers’ product information such as product specifications, technical data, images, marketing copy, pricing, availability, product manuals, parts breakdowns, MSDS sheets, technical data sheets, brochures, and videos through this site. In using this site, the customer agrees and adheres to all of the below policies, rights, and comments.
Privacy and Security Policy
Personal Information:
The information we learn from customers helps us personalize and continually improve your shopping experience. Here are the types of information we gather. We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping experiences, improving our stores, and communicating with you.
We receive and store certain types of information whenever you interact with the site. For example, like many Web sites, we use "cookies," and we obtain certain types of data when your Web browser accesses our site. This is necessary to store and save your information in the My Account section of the site. This includes your name, address, order history, shipping and payment options (when applicable).
What are cookies? Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We only use your information for marketing to you.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last few digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
Communications Agreement:
When you register and visit this site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Account and Password Confidentiality:
It is important for you to protect yourself against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Do not share your username or password with anyone.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The site owner reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Conditions of Use, Notices, and Revisions:
If you choose to visit this site, your visit and any dispute over privacy is subject to this Policy and our Terms and Conditions. If you have any concern about privacy on this site, please contact us with a thorough description, and we will try to resolve it.
Our business changes constantly, and our Privacy and Security Policy and the Terms and Conditions will change also. Unless stated otherwise, our current Privacy and Security Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Trademarks
The site’s graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of the site owner in the U.S. and/or other countries. The site owner’s trademarks and trade dress may not be used in connection with any product or service that is not the site owner’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the site. All other trademarks not owned by the site owner that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the site owner.
Copyright Policy
Ownership:
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and digital downloads are the property of the site owner and/or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of the site owner and protected by U.S. and international copyright laws. All software used on this site is the property of the site’s software suppliers and protected by United States and international copyright laws.
Product Information:
The product name, features and benefits, specifications, images, logos, and digital downloads are the property of the supplier/manufacturer. We are not held responsible for errors in information, images, availability and/or pricing provided. We are committed to providing the most accurate and up to date data and will work hard to correct any mistake made by the supplier.
License and Site Access:
This site’s owner grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of this site under no circumstances. You may not use any metadata tags or any other "hidden text" utilizing this site’s name or trademarks. Any unauthorized use terminates the permission or license granted by the site owner.
Pricing
The MSRP (Manufacturer’s Suggested Retail Price) is decided and communicated by the supplier. We are not held responsible for any errors with this price.
Except where noted otherwise, the MSRP (Manufacturer’s Suggested Retail Price) displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The MSRP is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.
With respect to items sold by us, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Delivery Policy
All items purchased from this site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Standard: Includes regular Ground Shipping & Handling within the contiguous 48 states*
Standard Delivery. Order by 3:00 p.m. Eastern Time.
An order that is in stock and placed on-line by 3 p.m. Eastern Time (Standard delivery) will usually be on its way to you the next business day.
Most items should arrive in 1 to 5 business days depending upon routing and the distance from the east coast.
Orders shipped to Alaska and Hawaii and Puerto Rico will incur a slightly higher charge.
Rates are subject to change without notice. We reserve the right to limit quantities.
WE ALSO RESERVE THE RIGHT TO SHIP IN ANY METHOD WE DEEM NECESSARY REGARDLESS OF CUSTOMERS REQUEST.
* USPS is used on some small orders under 1 pound and the final delivery will be make by your local USPS carrier.
UPS Next Day, 3 Day Select, 2nd Day and Ground is available in the 48 contiguous states.. For international customers UPS International Expedited/Express and USPS Express and Priority services are available. All additional charges including special boxes, packaging, hazardous materials flammable package ship charges and air freight charges will be billed to your credit card at the time of actual shipping. You will be notified of any additional charges by e-mail.
Delivery Options
Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam and APO military mail:
Orders shipping to states outside the continental U.S. (also APO address) will be shipped via U.S. mail. You can also request UPS next day or 2 day air shipping. Your credit card will be charged based on weight of final package and ship to address (location the order is being sent). The exception is if your order includes paint or any other item that is deemed a dangerous good in accordance with 49 CFR and IATA regulations. The order cannot be shipped via U.S. mail. As the fees for shipping a dangerous good can be very expensive you will be e-mailed with the shipping fee prior to shipping. A delay in response will delay shipping of your order. Rates are subject to change without notice. We reserve the right to limit quantities. Request for special shipping will be considered. Special shipping request, will likely delay shipping.
Delivery Options
Overseas (non-US): Most international orders will be shipped via USPS International Priority and has a delivery time of 4 - 6 days. Your credit card will be charged based on weight of the final package and ship to address (location the order is being sent). The exception is if your order includes paint or any other item that is deemed a dangerous good in accordance with 49 CFR and IATA regulations. The order cannot be shipped via U.S. mail. As the fees for shipping a dangerous good can be very expensive you will be e-mailed with the shipping fee prior to shipping. A delay in response will delay shipping of your order. Some Canada postal codes can receive UPS ground shipments that contain dangerous goods with no additional hazmat fees (postal code will be verified with UPS). Rates are subject to change without notice. We reserve the right to limit quantities. Request for special shipping will be considered. Special shipping request, will likely delay shipping.
Freight Delivery
Some larger items require freight delivery. An additional freight charge will be calculated, and you will be notified by e-mail to approve the additional charge to your credit card at the actual time of shipment. Heavy, Hazardous and oversized items will have an additional charge.
FREIGHT POLICY. Unless varied herein, shipping terms are FCA (as defined by International Chamber of Commerce Terms in effect at the time of order acceptance) closest U.S. airport or port of exit from one of our shipping warehouses, except Alaska, Hawaii and Puerto Rico, using local shipping point and routing of DITCHEK.COM'S choice. All shipments are freight collect from any of our warehouses. Purchaser shall be responsible for obtaining insurance. At ditchek.com's option, freight policy for certain export orders may be subject to special terms and conditions. If any item is backordered on an order qualifying for freight payment, that item will be shipped prepaid as Buyer's exclusive remedy. Title and risk of loss shall pass to Purchaser on delivery to the international carrier in the United States provided that if payment has not been made at the time of shipment ditchek.com shall retain title (but not risk of loss) until payment has been made. If product is damaged in transit, Purchaser must file claim exclusively with airline, carrier, vessel and/or insurance company.
Product Availability
Most of the products that are offered online are stocked in our warehouses and will be shipped within 1-2 business days (not including weekends and holidays). In some cases, a product may be out-of-stock or may not be readily available. In such situations, we will notify you by email and provide an estimated time of delivery. Generally, we will hold an item on backorder status for a period of 30 days, unless we are notified earlier to cancel the order.
Payment Methods
Ditchek.com accepts Visa, Mastercard, American Express, Discover & PayPal
Sales Tax
Applicable sales tax will be added to all orders shipped to addresses within the State of New York.